At Monarq, we are committed to delivering premium products and a smooth shopping experience. Please read this policy carefully before placing an order.
Shipping Policy
Processing Time
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
Delivery Time
Estimated delivery timelines:
- Metro Cities: 2–5 business days
- Other Locations: 3–7 business days
- Remote Areas: 5–10 business days
Delivery timelines are estimates and may vary due to weather, courier delays, public holidays, or other circumstances beyond our control.
Shipping Charges
- Free Shipping on eligible orders (if applicable).
- Shipping charges, if any, will be displayed during checkout before payment.
Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS to monitor your shipment.
Delivery Attempts
Our courier partners will make delivery attempts in accordance with their policies. If delivery cannot be completed due to incorrect address details, unavailability, or refusal to accept the package, additional shipping charges may apply for re-delivery.
Return Policy
Customer satisfaction is important to us.
We accept returns only under the following conditions:
- Incorrect product received
- Defective or damaged product
- Product received in a different size than ordered (subject to availability and verification)
To request a return, please contact us within 48 hours of delivery with your order number and clear photos or videos showing the issue.
Returned products must:
- Be unused and unwashed
- Have all original tags attached
- Be returned in their original packaging
- Be free from stains, perfumes, or damage caused after delivery
- Not used
Returns that do not meet these conditions may be declined.
Exchange Policy
We offer exchanges for:
- Size issues (subject to stock availability)
- Damaged products
Exchange requests must be made within 48 hours of delivery.
If the requested size is unavailable, we may offer:
- Store credit, or
- A refund where required by applicable law or our policy.
Non-Returnable Items
The following items are not eligible for return or exchange unless received damaged or incorrect:
- Products purchased during clearance or final sale (if clearly marked)
- Gift cards
- Products damaged after delivery due to misuse or improper care
- Items returned without original tags or packaging
Refund Policy
After receiving and inspecting the returned product:
- Approved refunds will be processed to the original payment method within 7–10 business days.
- COD orders, if refunded, will be processed via bank transfer or another agreed method.
Original shipping charges are generally non-refundable unless the return is due to our error or the product was defective.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
- Order Number
- Clear photographs
- Unboxing video (recommended and may be required to verify transit damage)
Failure to report within the specified timeframe may affect our ability to process the claim.
Order Cancellation
Orders may be cancelled only before they are shipped. Once an order has been dispatched, cancellation may not be possible.
Please refer to our Cancellation Policy for more information.